Service & Support Administration

What is Service and Support Administration?

Service & Support Administration supports individuals in identifying and pursuing life goals while coordinating services across multiple systems. A Service & Support Administrator (SSA) is the primary point of coordination and will empower individuals through the person-centered planning process. 

Who is eligible for SSA services?

SSA services are available to Lawrence County residents who have a documented life-long developmental disability that occurs prior to the age of 22 and have been determined eligible by a tool used by a Service & Support Administrator. 

What services are provided by SSA?

Assessment/Discovery:

The SSA will coordinate an annual assessment that will take into consideration what is important to the individual to promote satisfaction and achievement of desired outcomes, what is important for the individual to maintain health and welfare, known and likely risks, the individual’s place on the path to community employment, and what is working and not working in their life.  

A Person-Centered Approach to ISP Development:

SSAs will assist individuals and their teams use the person-centered planning process.  This means the individual receiving services speaks out about what they want, what is important to them, and what works and doesn’t work for them.  The SSA will develop, review, and revise the Individual Service Plan (ISP).  The ISP will include outcomes that are important to the individual such as those that assist them to engage in meaningful and productive activities, support community connections, and promote self-advocacy skills.  The ISP will also include outcomes that are important for the individual’s health and welfare. 

Promoting Employment Fist:

Individuals with disabilities have the right to make informed decisions about where they work, and to have opportunities to obtain community jobs that result in greater earnings, better benefits, improved health and enhanced quality of life.  SSAs will assist individuals choose where they are on their path to employment. 

Assistance in Selecting Appropriate Providers:

The SSA will ensure that individuals are provided the opportunity to select the service provider(s) of their choice that best meets their needs and desires. 

Locating Funding for Services:

The SSA can assist in locating funding for services through waivers, state and local government assistance, and through the Lawrence County Board of DD.  In some cases, eligibility requirements must be met.  An SSA can help determine which funding source might best meet your needs.  

On-going Service Coordination, Linkage, and Continuous Review:

The SSA will provide on-going service coordination to assure services and outcomes are occurring in accordance with the ISP, are of the highest quality possible, and are provided to the satisfaction of the individual.  The SSA will assist in locating appropriate resources and make referrals to community agencies and service providers, as needed. 

Crisis Intervention:

An SSA is on-call 24 hours a day to assist with emergency situations including urgent health and safety issues, and the reporting of Major Unusual Incidents (MUIs) which are then forwarded to the Investigative Agent (IA) for review.